Contact Mattevia

How can you contact us?

Email the Mattevia team at hello@mattevia.com for product support, feedback, account questions or privacy requests. This is an email contact; there is no live chat or guaranteed response time.

What should a support report include?

• The page address and the approximate time of the problem, including your time zone.
• Your device, browser and the image format and approximate file size.
• The error text, what you expected and whether the problem happens again.
• For account issues, the email address associated with your account.

Do not send passwords, sign-in codes or payment details. A screenshot of the error is usually enough to start. Please do not email private photos or documents unless they are needed and you are comfortable sharing them; we can first discuss what information would help.

Privacy or account requests

Use the same email for questions about your images, stored account data or a deletion request. We may need to verify that the request concerns your own account or task. The website does not currently offer a self-service account deletion or data-export flow.

Result recovery is available for 24 hours from task creation. Contacting support does not extend this window or guarantee that an expired image can be recovered. See the privacy notice for details.