Contact Mattevia

How can you contact us?

Email the Mattevia team at hello@mattevia.com for product support, feedback, account questions or privacy requests. This is an email contact; there is no live chat or guaranteed response time.

What should a support report include?

• The page address and the approximate time of the problem, including your time zone.
• Your device, browser and the image format and approximate file size.
• The error text, what you expected and whether the problem happens again.
• For account issues, the email address associated with your account.

Do not send passwords, sign-in codes or payment details. A screenshot of the error is usually enough to start. Please do not email private photos or documents unless they are needed and you are comfortable sharing them; we can first discuss what information would help.

Privacy or account requests

Use the same email for questions about your images, stored account data or a deletion request. We may need to verify that the request concerns your own account or task. The website does not currently offer a self-service account deletion or data-export flow.

For more information about how we handle your data, read our privacy notice.